If you've been getting emergency alerts from the City of Tigard, check your inbox.

The city switched its notification system from CodeRED to Everbridge on Monday, July 20, and residents who don't activate their new account could miss critical warnings.

The change affects 28,000 subscribers across Tigard, King City, and Durham who previously received AMBER alerts, boil-water advisories, evacuation notices, and severe weather warnings through CodeRED.

That subscriber base includes anyone within the city's water service area.

"We got a lot of questions, but most were able to complete the transition," Communications Manager Kimberlee Ables confirmed on Tuesday, July 21. A second round of outreach emails and texts went out that morning for those who hadn't yet switched over.

The city said the move to Everbridge will reduce costs and improve the reliability of emergency communications. Everbridge is used by communities across Oregon, according to the city.

What subscribers need to do

Former CodeRED users should look for an email from [email protected] or a text from phone number 38671. Those messages are legitimate, the city confirmed. Click the link to create your Everbridge account and confirm your contact information.

The city said existing CodeRED contact information will continue to receive some alerts during the transition, but encouraged everyone to set up the new account to ensure uninterrupted coverage and update their notification preferences.

Residents who never had a CodeRED account can register through the city's Everbridge signup page at tinyurl.com/mr49r74r. Alerts are available in Spanish, Chinese, Japanese, Korean, and Russian in addition to English.

Anyone having trouble can email Community Engagement Coordinator Jessica Love at [email protected] with their name, physical address, phone numbers, cellphone carrier, and email.

Help available at Community Preparedness Fair

City staff from Tigard Public Works will help residents set up their Everbridge accounts in person at the Community Preparedness Fair on Saturday, July 25, from 10 a.m. to 2 p.m. at Cook Family Park, 17005 S.W. 92nd Ave.